Comments Off on Fleet Engineer (Kent & Surrey)

Fleet Engineer (Kent & Surrey)

Posted by | 09/01/2019 |

Arriva Southern Counties, which forms part of Arriva’s UK Bus division, locally operates some 750 buses and employs over 2000 staff in an area stretching from Hertfordshire, Essex, Kent and Medway to the Surrey / Hampshire border.

Here at Arriva we expect all our staff to deliver outstanding customer service, putting people first, acting with trust and respect and working collaboratively to deliver successful results.

A vacancy has arisen for an experienced Fleet Engineer to join our teams in Kent and Surrey with responsibility for six depots in this region operating 359 PCVs, fleet maintenance and team management of both Engineering Managers, fitters, technicians and cleaner/fueller/shunters within those depots.

You will manage the engineering budget across all depots, ensuring you gain maximum efficiencies within the regional operation. Experience within buses is preferred and the successful candidate must be able to demonstrate a proven track record of managing a similar operation. An understanding of the legislation surrounding commercial fleet maintenance (including Health and Safety) with the ability to identify areas for improvement and drive change within the team leading from the front.

Reporting to the Engineering Director, the role is also responsible to the Area Managing Director, so the ideal candidate must be able to communicate effectively at all levels, influence and advise on issues analysing data and spend effectively.

  • Demonstrable understanding of commercial fleet maintenance
  • Understanding of relevant legislation and compliance
  • Influencing skills with the ability to drive change through positive action
  • Previous experience of managing budgets
  • Ability to work in a fast-paced environment and utilise all available resource effectively
  • To take a pro-active role in the continuous improvement process applied to vehicle and operational equipment inspection, servicing and repair processes and associated documentation
  • Use talent and ability to encourage achievement and continuous improvement.
  • To demonstrate safety, integrity and commitment at all times.
  • Maintain excellent levels of communication throughout the team and the wider business.
  • Excellent verbal and written communication skills and the ability to influence at all levels.
  • High level of computer literacy across MS Office 2010.
  • Logical approach to problem solving and methodical investigation techniques

In return we offer:

  • Competitive rates of pay and company car scheme
  • Base location: Gillingham, Kent
  • Company pension scheme
  • Employee Assistance Programme
  • Access to “The Village”, discounts on entertainment and retail outlets
  • 25 days holiday (plus 8 bank holidays)
  • Variety of training and development opportunities
  • Free bus travel for yourself, partner and eligible children

Closing Date 1st Feb 2019

Comments Off on Skilled Fitter

Skilled Fitter

Posted by | 08/09/2015 |

Arriva Southern Counties

Salary: Competitive, £2,00 welcome bonus*

*Terms and conditions apply

Arriva’s UK Bus Division is part of Arriva, one of Europe’s leading transport services organisations. Arriva Southern Counties is an autonomous business providing services throughout West Kent, Medway, Southend, Essex and parts of Surrey.

We are seeking to recruit Skilled Shift Fitter to work at a our depot at Guildford, reporting directly to the Engineering Manager. The primary responsibility of the role is the maintenance and servicing of our fleet of buses to DVSA standards. The fleet is varied and comprises double decks, single decks and midi-buses. You will possess comprehensive engineering skills and be quality motivated, with proven experience of servicing and repairing vehicles, in addition to preventative maintenance.

Applicants will also possess relevant engineering qualifications. You must demonstrate the ability to work to a high standard to meet the company policies and procedures in respect of vehicle repairs and maintenance. Applicants should possess excellent diagnostic skills and a solid understanding of Department of Transport/ DVSA maintenance standards will be essential.

The successful candidate will be a motivated team player, who can work effectively unsupervised and use your own initiative to solve problems. Personal qualities should include:

  • Flexible approach to hours of work. The role will involve shift work and please note that the shift comprises some weekend work,
  • Self-motivated
  • Good communications skills, verbal and written,
  • Team-worker,
  • Awareness and adherence to all health and safety matters,
  • Car licence essential. PCV licence holders preferred, although training will be provided for Non-PCV licence holders.

In return we offer a competitive salary, contributory pension scheme, and concessionary travel for employees, partner and children.


Comments Off on Temporary Administrator/Complaints Handler

Temporary Administrator/Complaints Handler

Posted by | 15/06/2015 |

Bus Users is a non-profit organisation which champions the rights of bus and coach users. We give passengers a voice, campaign for improved standards, and work to make bus travel a viable choice for all.

The Temporary Administrator/Complaints Handler will provide administrative support to the England office of Bus Users UK and also work as part of a UK-wide complaints team within Bus Users UK, a not-for-profit public transport campaigning organisation, responsible for dealing with complaints referred to Bus Users and working for a satisfactory conclusion for the complainant.

This is a full time role, working 35 hours per week, Monday to Friday, with time equally split between the Administrator and Complaints Handler with a salary of c£17,000 per annum (pro rata). Initially on a 6 month fixed term contract due to an office move within 1 year (possibility to extend).

Main Duties

  • Take responsibility for telephone answering, recording and appropriate redirection of calls
  • Undertake the administration and recording of information relating to complaints about bus/coach/tram journeys, redirecting queries as required in line with the complaints handling procedure.
  • Process incoming e-mails, assigning more complex issues to Complaint Negotiators, Deputy Directors or staff in other relevant country as per the agreed procedure.
  • Concise compilation of reports from database entries
  • Data entry of membership, events and complaints-related information
  • Diary coordination and travel planning for senior members of staff
  • General administrative tasks as required, including events support, meetings coordination and minute-taking as required.
  • Receiving all complaints referred to Bus Users by telephone, email or letter or via an event.
  • Recording and maintaining details and progress of each complaint on a bespoke database.
  • Ensuring that the complaints procedure is adhered to and time targets are met
  • Providing advice to members of the public regarding the complaint-making process
  • Seeking to resolve all complaints by liaising between the complainant and the bus company
  • Keeping the complainant apprised of progress
  • Attending meetings to discuss complaints issues, share best practice and make suggestions for improvements
  • Referring deadlocked cases to the Deputy Director/Director, then, in liaison with the complainant, escalating it to the relevant body.
  • Compiling summaries, analyses and reports as required
  • Where appropriate, arranging and facilitating Complainant/Operator resolution meetings
  • Working as a productive and supportive member of a UK-wide complaints team
  • Other duties as directed by senior managers.

Person Specification

  • Data entry experience
  • ICT skills, including confident use of Excel
  • Good written and spoken English
  • Good customer service skills and friendly approach
  • Logical, flexible and analytical
  • Enthusiastic and results-oriented mentality
  • Experience of managing projects
  • Analytical, numerate and IT literate
  • Confident self-starter, able to prioritise and plan
  • Experienced in managing multiple time-sensitive priorities
  • Excellent communication skills, experience of diverse stakeholders
  • Good attention to detail, logical, hands on approach
  • Experience of different IT environments
  • Understands data protection and confidentiality laws/issues
  • Understanding of bus industry
  • commitment to effective public transport


Posted by | 15/04/2015 |


Managing all the day-to-day operations of a large bus garage and coach operation leading the team there, with a key focus on engaging and motivating our people and working in conjunction with engineering colleagues to deliver a consistently excellent service to our customers.

For this role you will need to hold the management CPC qualification, be an excellent communicator, have a good knowledge of the bus and/or coach industry with a passion for customer service, and demonstrate sound business acumen.



Posted by | 15/04/2015 |


A senior role with accountability for delivering the business strategy at a large bus and coach operation; leading and motivating the operational management and supervisory team; liaising with key stakeholders, and responsible for all aspects of site safety.

For this role you will need to hold the management CPC qualification, be an excellent communicator, have a good knowledge of the bus and/or coach industry with a passion for customer service, and demonstrate sound business acumen.



Comments Off on PSV Driver

PSV Driver

Posted by | 14/11/2014 |

We are seeking a suitably licensed minibus and coach driver for home to school services in Surrey, with a chance for more hours on overtime when available.

Must hold PSV License (max 6 points), DCPC, and Digitacho Card.

Must have check able history, as CRB/DBS checks will be made for safeguarding purposes.

Salary on application.

Comments Off on Mechanic


Posted by | 14/11/2014 |

Coaches etc need to recruit experienced coach and bus mechanics, working in a modern workshop based in Croydon in surrey. You will be able to demonstrate the required skills to ensure our fleet maintains its high standards of vehicle maintenance.

Comments Off on Coach Driver

Coach Driver

Posted by | 14/11/2014 |

Must have PCV licence, Need good command of the english language and have a CRB check (or be able to apply for one).
Ideal candidate must be flexible
Full time / Part time and weekends positions.
Immediate start available.

Comments Off on Bus/ Coach Mechanic

Bus/ Coach Mechanic

Posted by | 14/11/2014 |

Buses etc need to recruit experienced coach and bus mechanics, working in a modern workshop based in Merstham in surrey. You will be able to demonstrate the required skills to ensure our fleet maintains its high standards of vehicle maintenance.

Comments Off on Bus Drivers

Bus Drivers

Posted by | 14/11/2014 |

Are you an experienced bus driver, then we have long term permanent positions available in our Merstham depot, you will need a current Cpc and be reliable and used to working shift patterns .

In return we offer a competitive salary and benefits along with a
great working environment