Operations Support Manager – Tividale
Full Time Rotala Ltd in Operations Support Manager Shortlist Email JobJob Description
Operations Support Manager – Tividale
Diamond Bus Ltd.
Job Title: Operations Support Manager
Location: Diamond Bus Ltd, Hallbridge Way, Tipton Rd, Tividale B69 3HW
Position Type: Full Time
Job Description
Responsibilities
Recruitment & Onboarding
- Coordinate end-to-end recruitment processes including advertising vacancies, shortlisting, arranging interviews, and issuing offers.
- Conduct reference checks and ensure right-to-work compliance.
- Manage onboarding and ensure induction processes are followed for all new starters.
Employee Relations
- Lead on accident and incident management.
- Lead on fact find investigations.
- Manage any grievances / complaints received from employees and public.
HR Administration
- Lead on maintaining and updating employee records on the Natural HR system.
Absence Management
Monitor sickness absence and ensure all return to works are completed with employees.
- Lead on absence disciplinaries.
Learning & Development
- Support the coordination of CPC, Induction and any other training that may be required.
- Maintain training records and assist in evaluating training effectiveness.
- Employee appraisal – improve employee skills and identify any training needs.
Traffic Office
- Oversee the traffic office and supervisory team;
- Responsible for First Line driver management.
- Oversee allocation of work
- Manage Lost mileage and Network Issues
- Management of punctuality
TEAM RESPONSIBILITY KPI’
To ensure that the following KPI’s are met:
- Ensure random Drug testing is conducted daily- minimum of 2 per day as standard.
- Ensure random Alcohol testing is conducted daily- minimum of 15 per day as standard.
- Ensure Driving Licence checks are conducted daily- minimum of 15 as standard.
- Ensure Gate Checks are conducted daily- minimum of 10 run-out per day and 10 run-back per day as standard.
- Ensure Service Monitoring (roadside and/or ticketer) is conducted daily- minimum of 20 per day as standard.
- Ensure Depot (departure time) Punctuality is conducted daily – minimum of 15 per day as standard.
Hand over Report (Team)
- You need ensure that the Traffic Office team record all matters arising from the Company’s operating activities and forward such information via email to the next on-duty Inspector. This approach will automatically ensure that the next on-duty Inspector is fully informed thus they are able to continue to monitor and act, as necessary. Verbal communication in respect of a handover report is unacceptable, it must be electronically recorded
Hours of Work
- You are required to work 45 hours per week (Monday to Friday) you may be required to work weekends and anti-social hours as well as statutory holidays. A flexible approach toward working hours is required to ensure effective cover throughout each day of operation
Health & Safety
- Employees are required to comply with all Statutory/Company Health & Safety Policies and Procedures.
Preferred Skills
- Excellent knowledge and understanding of British Domestic Hours Rules (as defined within the) Transport Act 1968 and the Working Time Regulations 1998.
- A basic level of competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint and Email).
- A basic level of Competence in the use of Omni-das and Ticketer systems.
Apply using below link
https://hr.moorepay.co.uk/hr/recruitment/role/b01c34c6cab6d118a84d856b6a2e14c2/48896